FAQs - Frequently Asked Questions

What are the usual shipping times?

Your order will be processed within 24-48 hours. The usual delivery time in metropolitan France is approximately 1 week, and 1-2 weeks for shipments outside metropolitan France.

Depending on the options chosen, the deadline may be extended by a few days.

Do you ship worldwide?

Yes, we ship worldwide.

Please feel free to email us to find out the delivery cost.

Where do we ship your product from?

Our products are shipped from St Just Chaleyssin in France .

Do you provide product tracking/tracing information?

Yes, we will send you a tracking number for your package by email.

Where are you located?

We are located in St Just Chaleyssin in France.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please email us at: rtool.thefrenchcompany@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy refund policy link